Frequently Asked Questions
Q : How can I visit your New York City store?
A : Woof! We love making friends. Come check out our New York City store at TurnStyle Underground Market in NYC. You can find us under Columbus Circle, via any subway entrance on 8th Avenue + 57th or 58th Street. We're open 7 days a week, M-F 9am - 8pm, Sat 10am - 6pm, Sun 12pm - 6pm.
And don't forget your four-legged friend - well-mannered, leashed dogs are always welcome!
Q : How do I know which size to order for my dog?
A : Every dog - and every designer - sizes their items differently, so be sure to measure your dog according to the size reference included on each sized item. Our team has lots of experience in finding the perfect size for all types of pooches - so we're always happy to help you find the right fit for your furry friend. Just email us at firstname.lastname@example.org with specific questions or for additional info.
Q : How much is shipping?
A : All domestic US orders ship for a flat rate of $6. Orders are shipped via USPS First Class or Priority, unless an alternate shipping option is selected.
Q : How will my order be packaged?
A : DOG & CO. believes in responsible packaging, and makes a point to reuse all like-new packing materials. Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste.
Q : When will my order ship?
A : Most orders ship within 3-5 business days of being placed. We are a small shop - but work hard to get your order out as quickly as we can, and will let you know if there is going to be a delay. You will receive an email with tracking information as soon as your order has shipped.
If you are within the NYC area and would like to pick your order, please email us at email@example.com, and we are happy to prep & package your order for a pre-arranged pick-up day & time.
Q : Which carrier will be used to ship my order?
A : All US orders shipping on the $6 Flat Rate option will be shipped via USPS First Class or Priority Mail.
Customers outside the US are responsible for all applicable taxes & duties. Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK - we are always happy to arrange a more economical shipping rate ((based on size of items ordered)) whenever possible - please see below for more info.
Q : What about International shipping?
A : We offer weight + size calculated rates for shipments outside the US, via USPS or other international carrier.
Please note that certain items are not available for shipment outside the USA ; a note will be listed on each of these items (beds, tents, etc).
Please note that customers outside the US are responsible for all applicable taxes & duties.
Q : What if there is an issue with my order?
A : If you have any problems placing or receiving your order, please email us at firstname.lastname@example.org - we're happy to help!
Please note :: we cannot be responsible for orders shipped to an incorrect address that we were provided, so please double check your shipping address before you place your order, as it is not possible to redirect orders shipped via USPS.
Q : What if I need to return or exchange my online order?
A : We want you to be happy with your purchase! Online purchases of new, unused items can be returned for exchange or refund within 14 days of purchase.
All online returns require a Return Authorization number. To receive a Return Authorization number, please email us at email@example.com with your name, order number, and reason for return. We will reply with your RA number and detailed instructions on processing your return. Please note that we do not offer pre-paid returns, you will be responsible for return label cost. Please do not return items directly to vendor.
Please note that we are unable to return or exchange any food, grooming items or beds. Please see additional info on returns & exchanges here.
Q : What if I need to return my store order?
A : We want you to be happy with your purchase! Store purchases of new, unused items can be returned for exchange or store credit within 14 days of purchase.
Please note that we are unable to return or exchange any food, grooming items or beds.
Please email firstname.lastname@example.org for any additional info on store returns.
Q : Can I return or exchange a sale item?
A : All sale purchases are final sale, and cannot be returned or exchanged.