Frequently Asked Questions
Q : How can I visit your New York City store?
A : Woof! We love making friends. Come check out our New York City store at TurnStyle NYC. You can find us under Columbus Circle, via any subway entrance on 8th Avenue + 57th or 58th Street. We're open 7 days a week, M-F 9am - 8pm, Sat 10am - 6pm, Sun 12pm - 6pm.
Q : How do I know which size to order for my dog?
A : Every dog - and every designer - is different, so be sure to measure your dog according to the size reference included on each sized item. We're always happy to help you find the right size for your dog - email email@example.com with specific questions or for additional info.
Q : How will my order be packaged?
A : DOG & CO. believes in responsible packaging, and makes a point to reuse all like-new packing materials. Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste.
Q : When will my order ship?
A : Most orders ship within 3-5 business days of being placed - we will let you know if there is going to be a delay. You will receive an email with tracking information as soon as your order has shipped. If you are within the NYC area and would like to pick your order, please email us at firstname.lastname@example.org, and we are happy to prep & package your order for a pre-arranged pick-up day & time.
Q : Which carrier will be used to ship my order?
A : If you select the $5 Flat Rate option, your order will be shipped via USPS Priority Mail. If you select the Standard Rate option, your order will be shipped via UPS Ground.
$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International. Customers outside the US are responsible for all applicable taxes & duties. Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK - we are always happy to arrange a more economical shipping rate ((based on size of items ordered)) whenever possible - please see below for more info.
Q : What about International shipping?
A : We offer flat rate shipping to Canada, Australia, and the UK. These rates are calculated based on average shipment costs. If you would like a custom shipping quote, please email us at email@example.com with a list of the items that you are interested in purchasing. We are happy to research the most efficient shipping method for your order, and can create a custom shipping rate for your order if it is possible to send your order for less than our standard flat rates. Please note that certain items are not available for shipment outside the USA ; a note will be listed on each of these items (beds, tents, etc).
$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International. Customers outside the US are responsible for all applicable taxes & duties.
Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK.
Q : What if there is an issue with my order?
A : If you have any problems placing or receiving your order, please email us at firstname.lastname@example.org - we're happy to help.
Q : What if I need to exchange my order?
A : For any questions about an order that you've already, please email us at email@example.com - we're happy to help. Please note that we are unable to return or exchange any food items or beds. Please see additional info on returns & exchanges here.
Q : Can I return or exchange a sale item?
A : All sale purchases are final sale, and cannot be returned or exchanged.