Frequently Asked Questions

 

Q :  How can I visit your New York City store?  

A :  Woof!  We love making friends.  Come check out our New York City store at TurnStyle NYC.  You can find us under Columbus Circle, via any subway entrance on 8th Avenue + 57th or 58th Street.  We're open 7 days a week, M-F 9am - 8pm, Sat 10am - 6pm, Sun 12pm - 6pm.

 

Q :  How do I know which size to order for my dog?  

A :  Every dog - and every designer - is different, so be sure to measure your dog according to the size reference included on each sized item. We're always happy to help you find the right size for your dog - email info@shopdogandco.com with specific questions or for additional info.   

 

Q :  How will my order be packaged?  

A :  DOG & CO. believes in responsible packaging, and makes a point to reuse all like-new packing materials.  Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste.

 

Q :  When will my order ship?

A :  Most orders ship from our clean, climate-controlled and smoke-free warehouse within 3-5 business days of being placed - we will let you know if there is going to be a delay.  You will receive an email with tracking information as soon as your order has shipped.

 

Q :  Which carrier will be used to ship my order?  

A : If you select the $5 Flat Rate option, your order will be shipped via USPS Priority Mail.  If you select the Standard Rate option, your order will be shipped via UPS Ground. 

$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International.  Customers outside the US are responsible for all applicable taxes & duties.  Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK - we are always happy to arrange a more economical shipping rate ((based on size of items ordered)) whenever possible - please see below for more info. 

 

Q :  What about International shipping?

A : We offer flat rate shipping to Canada, Australia, and the UK.  These rates are calculated based on average shipment costs.  If you would like a custom shipping quote, please email us at info@shopdogandco.com with a list of the items that you are interested in purchasing.  We are happy to research the most efficient shipping method for your order, and can create a custom shipping rate for your order if it is possible to send your order for less than our standard flat rates. 

$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International.  Customers outside the US are responsible for all applicable taxes & duties. 

Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK. 

 

Q :  What if there is an issue with my order?  

A :  If you have any problems placing or receiving your order, please email us at info@shopdogandco.com - we're happy to help.

  

Q :  What if I need to exchange my order?  

A :  For any questions about an order that you've already, please email us at info@shopdogandco.com - we're happy to help.  Please note that we are unable to return or exchange any food items or beds.  Please see additional info on returns & exchanges here.

 

Q :  Can I return or exchange a sale item?  

A :  All sale purchases are final sale, and cannot be returned or exchanged.