Frequently Asked Questions
Q : How can I visit your New York City store?
A : Woof! We love making friends. Come check out our New York City store at TurnStyle NYC. You can find us under Columbus Circle, via any subway entrance on 8th Avenue + 57th or 58th Street. We're open 7 days a week, M-F 9am - 8pm, Sat 10am - 6pm, Sun 12pm - 6pm.
Q : How do I know which size to order for my dog?
A : Every dog - and every designer - is different, so be sure to measure your dog according to the size reference included on each sized item. We're always happy to help you find the right size for your dog - email firstname.lastname@example.org with specific questions or for additional info.
Q : How will my order be packaged?
A : DOG & CO. believes in responsible packaging, and makes a point to reuse all like-new packing materials. Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste.
Q : When will my order ship?
A : Most orders ship from our clean, climate-controlled and smoke-free warehouse within 3-5 business days of being placed - we will let you know if there is going to be a delay. You will receive an email with tracking information as soon as your order has shipped.
Q : Which carrier will be used to ship my order?
A : If you select the $5 Flat Rate option, your order will be shipped via USPS Priority Mail. If you select the Standard Rate option, your order will be shipped via UPS Ground.
$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International. Customers outside the US are responsible for all applicable taxes & duties. Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK - we are always happy to arrange a more economical shipping rate ((based on size of items ordered)) whenever possible - please see below for more info.
Q : What about International shipping?
A : We offer flat rate shipping to Canada, Australia, and the UK. These rates are calculated based on average shipment costs. If you would like a custom shipping quote, please email us at email@example.com with a list of the items that you are interested in purchasing. We are happy to research the most efficient shipping method for your order, and can create a custom shipping rate for your order if it is possible to send your order for less than our standard flat rates.
$30 Flat Rate Canadian, $50 Flat Rate Australian & $40 Flat Rate UK orders will be shipped via USPS International. Customers outside the US are responsible for all applicable taxes & duties.
Please contact us with questions about shipping rates outside the US, Canada, Australia, & the UK.
Q : What if there is an issue with my order?
A : If you have any problems placing or receiving your order, please email us at firstname.lastname@example.org - we're happy to help.
Q : What if I need to exchange my order?
A : For any questions about an order that you've already, please email us at email@example.com - we're happy to help. Please note that we are unable to return or exchange any food items or beds. Please see additional info on returns & exchanges here.
Q : Can I return or exchange a sale item?
A : All sale purchases are final sale, and cannot be returned or exchanged.